AIC Terms and Conditions

1.1.

These Terms and Conditions (“T&C”) govern participation in the AIKO Installer Community (“AIC”) program, organized by AIKO Energy Germany GmbH, Niederkasseler Lohweg 18, 40547 Düsseldorf, Germany.

1.2.

The AIC program is open to professional photovoltaic installers operating within the European Economic Area (“EEA”) who meet the eligibility criteria set out in Section 3.

1.3.

By registering for the AIC program, each participant (“Participant”) agrees to be bound by these T&C and by any supplementary instructions, rules, or information published by AIKO on the AIC platform, via email, newsletters, or other official channels (“AIC Information”). In the event of any inconsistency between these T&C and any AIC Information, the AIC Information shall prevail.

1.4.

The AIC program commenced on 1 May 2024 and continues indefinitely. AIKO reserves the right to amend, suspend, or terminate the program or these T&C at any time. Changes will be published on the AIC platform and communicated through official AIC channels.

1.5.

The AIC program is operated in accordance with applicable EU consumer protection and data protection regulations, including the General Data Protection Regulation (GDPR). Localized versions of these T&C may be made available in the official languages of each market where AIKO operates.

AIC Platform: The online platform (https://aikosolar.com/en/aic/) through which Participants register, submit activities, accumulate Points, and redeem Gifts.

Points: Virtual units awarded to registered Participants upon verified completion of eligible activities. Points have no monetary value and cannot be transferred, sold, or exchanged for cash.

Installer: A legally registered solar installation company within the EEA that purchases AIKO modules from authorized distributors and directly installs them for end customers.

Participant: Any eligible Installer (Company Account) and/or its employees (Employee Account) registered on the AIC platform.

Gift: Physical goods, vouchers, services, or experience packages (e.g., electronics, tools, travel packages) available for redemption on the AIC platform.

Company Account: An account linked to a single VAT number. Holds product purchase Points and administrative rights for Gift redemptions.

Employee Account: A personal account linked to a specific individual within a registered Installer company. Holds Points earned through training, certification, and community activities.

Tiered Membership Level: The Installer’s classification within the AIC program (Certified, Silver, Gold, Diamond), determined by accumulated Points and/or verified sales performance as assessed by AIKO.

Tier Benefits: Non-cash privileges associated with each membership level, including but not limited to recognition items, marketing support, promotional exposure, event access, and lead referrals.

3.1.

Eligibility. Only Installers that both purchase and directly install AIKO products for end customers are eligible for the AIC program. Middlemen, resellers, and entities without direct installation responsibilities are excluded.

3.2.

Company Account. Each company is identified by a unique VAT number. Only one Company Account is permitted per VAT number. The first registrant is designated as the Company Administrator and holds the right to redeem Points on behalf of the Company Account. Administrators may assign admin rights to other employees within the same VAT entity.

3.3.

Employee Account. Employees must provide their company name, VAT number, personal address, email address, and contact phone number to register for an Employee Account. Multiple employees from the same company may hold individual Employee Accounts.

3.4.

Confirmation. AIKO will send a confirmation email upon successful registration. If AIKO is unable to deliver notification due to incorrect or missing contact details provided by the Participant, this may result in forfeiture of any associated Gifts, without further obligation on AIKO’s part.

3.5.

Acknowledgement. By completing registration, the Participant confirms that they have read, understood, and accepted these T&C. The AIC program is strictly limited to professional Installers and companies and is not intended for private end consumers.

In the AIC program, Participants earn Points through their daily work and engagement — from installing AIKO modules to learning, sharing projects, and participating in the community. Points are awarded after the required information (such as invoices or supporting materials) has been submitted and verified by the AIC team.

Earn Points when installing AIKO modules, calculated based on the capacity shown on valid purchase invoices:

• AIKO 54/60-cell modules: 10 Points per kW
• AIKO 66/72-cell modules: 3 Points per kW

Improve your knowledge and earn Points:

• Pass the AIKO Certification Exam
• Join AIKO webinars
• Participate in technical training sessions
• Attend other official AIKO learning activities

Contribute to the Installer community and earn additional Points:

• Upload a project case study (photo/video required)
• Refer another Installer who successfully registers in AIC
• Participate in AIKO local events
• Complete Installer surveys

The specific Point values for each learning and community activity, unless stated above, will be published and updated on the AIC platform. AIKO reserves the right to adjust eligible activities and their Point values at any time.

AIKO may launch promotional campaigns offering multiplied Points (e.g., double or triple Points). Such campaigns will be announced via official AIC channels. Promotional Points follow the same validity rules as standard Points.

5.1.

Validity Period. Points remain valid for 18 months from the date they are awarded. Expired Points will be automatically deducted from the account balance.

5.2.

Invoice Eligibility. Invoices submitted for Points must have been issued within 18 months prior to the submission date.

5.3.

Exclusions. Utility-scale projects and resale-only transactions are not eligible for AIC Points.

5.4.

Points Ownership. Product purchase Points (based on invoices) are credited to the Company Account. Training, certification, and community activity Points are credited to the Employee Account.

5.5.

Non-Transferability. Points cannot be transferred between accounts, sold, or exchanged for cash.

6.1.

Qualification. Installer tiers (Certified, Silver, Gold, Diamond) are determined based on accumulated AIC Points and/or verified sales performance, as assessed by AIKO at its sole discretion.

6.2.

Validity. Tier status is valid for twelve (12) consecutive months from the month of upgrade. Failure to maintain required performance may result in a downgrade or removal of Tier Benefits.

6.3.

Points Multipliers. Points multipliers associated with specific tiers apply only to future approved activities and do not apply retroactively. AIKO reserves the right to suspend multiplier benefits in cases of abnormal, fraudulent, or non-compliant activity.

7.1.

Participants may redeem accumulated Points for Gifts listed on the AIC platform. Both Company Account Points and Employee Account Points may be used.

7.2.

Gift options may include, but are not limited to: AIKO modules, household appliances, electronics, small promotional items, vouchers, and experience packages.

7.3.

Gift availability, specifications, and Point requirements may change without prior notice and are subject to stock availability. The conditions at the time of redemption apply.

7.4.

AIKO reserves the right to define and modify the redemption price (in Points) of any Gift at its sole discretion.

7.5.

Some items may require custom ordering via customer service (e.g., smartphones).

7.6.

If a specified Gift is unavailable, AIKO will provide a comparable alternative of similar value.

7.7.

Gifts are provided as stated. There is no entitlement to cash payment in lieu of a Gift, and Gifts have no cash alternative.

7.8.

Participants are responsible for complying with any local tax obligations arising from the redemption of Gifts.

8.1.

Tier Benefits may include, but are not limited to:

• Gift redemption discounts
• Recognition items (certificates, trophies)
• Marketing support (non-cash only)
• Social media or promotional exposure
• Event access or invitations
• Lead referrals
• Discounted participation in official AIKO programs

8.2.

All Tier Benefits are subject to availability, require compliance with AIC rules, are non-transferable, and may be modified, substituted, limited, or discontinued at AIKO’s discretion. Tier Benefits do not constitute a guaranteed contractual entitlement.

8.3.

Marketing Support. Annual local marketing support is provided in non-cash form only and may be issued as approved marketing vouchers, promotional materials, or reimbursement of eligible marketing expenses, subject to prior written approval by AIKO. Marketing support is not a cash rebate, is not automatic, requires supporting documentation, and may be subject to additional eligibility conditions.

9.1.

Participation in the AIC program is strictly limited to eligible Installers as defined in Section 3.

9.2.

In the event that AIKO determines, at its sole discretion and based on reasonable evidence, that:

• A Participant is not an eligible Installer;
• False, misleading, or incomplete information has been provided;
• Fraudulent activities, identity manipulation, or misuse of the program have occurred; or
• Invoices or activities have been fabricated, altered, or improperly submitted,

AIKO reserves the right to:

• Immediately suspend or terminate the Participant’s account;
• Cancel any accumulated Points;
• Revoke Tier status and related benefits;
• Require the return of any redeemed Gifts that have not yet been consumed or used; and/or
• Request reimbursement of the commercial value of redeemed Gifts where return is not reasonably possible.

9.3.

AIKO further reserves the right to pursue legal remedies in cases of confirmed fraudulent behavior. These measures are without prejudice to any other rights available under applicable law.

10.1.

All Participant data will be treated confidentially and used solely for the purposes of the AIC program, in accordance with the data protection regulations of the Federal Republic of Germany and the EU General Data Protection Regulation (GDPR).

10.2.

To participate, the following information is required: contact person’s first name, surname, email address, and telephone number.

10.3.

The legal basis for data processing is Article 6(1)(b) GDPR (performance of a contract). AIKO will delete Participant personal data six months after delivery of the respective Gift.

10.4.

AIKO may use third-party service providers to process Participant data on its behalf (order processing). Such providers act exclusively on AIKO’s instructions and are obliged to comply with applicable data protection regulations.

10.5.

Some service providers’ servers may be located outside the European Union (including China). Where Participant data is processed in a country without an equivalent level of data protection, AIKO will use standard contractual clauses or other recognized legal instruments to ensure adequate protection of personal data.

10.6.

Each Participant has the right to:

• Request information about what personal data AIKO stores and the purpose of storage;
• Have incorrect data corrected;
• Request deletion of data whose storage is impermissible or no longer necessary;
• Data portability; and
• Lodge a complaint with a supervisory authority regarding data processing.

10.7.

Data Protection Officer: AIKO Energy Germany GmbH, Niederkasseler Lohweg 18, 40547 Düsseldorf. Email: dpo_international@aikosolar.com

10.8.

Participants may also request data deletion by contacting: installer.community@aikosolar.com

11.1.

AIKO accepts no responsibility for any damage, loss, injury, or disappointment suffered by any Participant as a result of entering the AIC program or accepting any Points and/or Gifts, except to the extent required by mandatory law.

11.2.

AIKO is not responsible for any technical malfunctions of telephone networks, computer systems, servers, internet service providers, software failures, or traffic congestion affecting participation in the program.

11.3.

The AIC platform and related services may be temporarily suspended without notice for system maintenance, repair, or reasons beyond AIKO’s reasonable control. AIKO will not be liable if any part of the platform is discontinued, modified, or changed.

12.1.

AIKO reserves the right to modify, suspend, or terminate the AIC program in whole or in part, at its sole discretion, including in cases of force majeure, security concerns, unauthorized interference, or any cause beyond AIKO’s reasonable control.

12.2.

AIKO reserves the right to amend or terminate specific rewards, redemption rules, or campaigns with reasonable notice where practicable.

12.3.

AIKO reserves the right to withhold delivery of Gifts until proof of eligibility and identity has been confirmed.

13.1.

Promotional Point multipliers (e.g., double or triple Points) apply only to invoices or activities completed during the official promotion period.

13.2.

Eligibility criteria, application deadlines, and eligible product types will be published for each promotion via official AIC channels.

14.1.

Participants may redeem Points for special experience packages such as the “China Tour” or similar rewards. Specific content, value, and redemption rules will be communicated separately via official AIC channels.

14.2.

The China Tour is subject to the following conditions:

• Travel dates will be determined by AIKO;
• Visa applications, passport validity, and travel documentation are the sole responsibility of the Participant;
• AIKO is not responsible for visa refusals, travel restrictions, force majeure, or circumstances beyond its control;
• If the trip cannot be fulfilled, AIKO reserves the right to provide an alternative reward of equivalent value.

14.3.

Availability, redemption deadlines, and terms of participation are subject to the specific campaign announcement.

16.1.

Participation in the AIC program does not constitute employment or agency with AIKO.

16.2.

These T&C are governed by the laws of the Federal Republic of Germany. The place of jurisdiction for non-consumers is Düsseldorf, Germany.

16.3.

In case of disputes, AIKO reserves the right of final interpretation to the extent permitted by applicable law.

17.1.

Campaign Period. 1 January 2026 to 31 March 2026 (inclusive). AIKO reserves the right to adjust the campaign period for operational or legal reasons.

17.2.

Eligibility. Open exclusively to verified AIC members operating within Europe, excluding Italy due to local regulatory requirements. Limited to professional business entities (B2B).

17.3.

Definition of “First Order.” The earliest valid AIKO product invoice issued within the campaign period under one unique VAT number. If multiple invoices are uploaded, only the invoice with the earliest issuance date qualifies.

17.4.

Participation. Eligible Installers automatically participate upon successful upload and approval of a valid invoice within the campaign period. No separate application is required.

17.5.

Triple Points Incentive. The qualifying first order receives triple AIC Points per the standard calculation rules. Points are credited upon invoice approval.

17.6.

Prize Draw.

• The prize pool may include (but is not limited to): China Trip experience, smartphone device, and AIKO gift packages of equivalent value.
• Winners will be selected through a random digital process conducted internally by AIKO after the campaign period concludes.
• AIKO reserves the right to substitute any prize with another of equal or greater value.
• Prizes are non-transferable, non-refundable, and cannot be exchanged for cash.
• If a selected winner cannot be contacted within fourteen (14) calendar days after notification, AIKO may select an alternative winner.
• Participation does not guarantee winning.

17.7.

Tax Responsibility. All taxes, duties, and reporting obligations related to prizes or rewards are the sole responsibility of the recipient. AIKO does not withhold, declare, or pay taxes on behalf of Participants unless required by mandatory local law.

17.8.

First-Come, First-Served Benefits. Where campaign benefits are subject to quantity limitations, allocation is determined by the system-recorded timestamp of approved invoice submissions. AIKO does not guarantee availability once the allocation limit is reached.

17.9.

Compliance. AIKO reserves the right to disqualify any Participant found to have submitted fraudulent, duplicated, manipulated, or non-compliant invoices, and to modify, suspend, or terminate the campaign at any time for legal, regulatory, technical, or operational reasons.